Refund & Cancellation Policy
Last updated August 2026
Free trial
Every plan starts with a 7-day trial. A valid payment method is required up front. You are not charged during the trial. If you cancel before the trial ends, you are never billed.
How to cancel
Sign in, open Billing, and choose "Cancel at period end". Your plan stays active until the end of the period you already paid for, then stops. You can resume from the same screen before that date. No phone call or email required.
Refunds
Subscriptions are billed monthly in advance. If you were charged unexpectedly — for example you meant to cancel during the trial, or you were billed after cancelling — email help@rapidpermitsystems.com within 14 days of the charge and we will refund it in full. Partial months of usage on a plan you actively used are generally not refunded, but we review every request individually.
Plan changes
Switching plans takes effect immediately and Stripe prorates the difference against your next invoice. No second charge is created for the switch.
Failed payments
If a payment fails, Stripe retries automatically and you keep access during that window. If all retries fail the subscription is cancelled and document generation is paused; your existing documents remain viewable.
Contact
All billing questions: help@rapidpermitsystems.com. We reply within one business day.